Messaging Consent & Privacy
Last updated: March 13, 2026
Who We Are
Handoff is an AI-powered agency that provides websites, content, research, and lead generation services for individuals and small businesses. We communicate with customers via WhatsApp and our website chat widget.
Consent to Receive Messages
By initiating a conversation with Handoff via WhatsApp at +1 (877) 780-4236 or through our website chat, you consent to receive messages from us related to:
- Project scoping, pricing, and status updates
- Delivery of completed work and revision requests
- Payment and invoicing communications
- Responses to your inquiries
We will never send unsolicited marketing messages. All messaging is initiated by you and is directly related to services you have requested.
How to Opt Out
You may stop receiving messages at any time by:
- Replying STOP to any WhatsApp message from us
- Emailing us at handoffagency@outlook.com
Once you opt out, we will not send further messages unless you re-initiate contact.
Data We Collect
When you message us, we collect:
- Your phone number and name (as provided by WhatsApp)
- Message content related to your project
- Project deliverables and files
How We Use Your Data
Your data is used solely to:
- Scope, build, and deliver the services you requested
- Communicate project updates and deliverables
- Process payments
We do not sell, share, or distribute your personal data to third parties for marketing purposes.
Data Storage & Security
Your data is stored securely on Microsoft Azure cloud infrastructure with encryption at rest and in transit. We retain project data for 90 days after delivery, after which it is deleted unless you request otherwise.
Contact Us
If you have questions about this policy or your data, contact us:
- WhatsApp: +1 (877) 780-4236
- Email: handoffagency@outlook.com